Got questions? We've got answers.

Beef tallow balm is a moisturising balm made with grass-fed beef tallow as its base. TALO MALO keeps things deliberately simple: just four ingredients, and The Original has no added fragrance.

Beef tallow gives the balm its rich, nourishing feel and makes a simple, solid base for moisturising your skin. The old stuff was onto something.

Your skin makes its own oil, called sebum. It’s built from 3 main lipids: fats, squalene and wax esters. The TriMatch™ Formula matches all 3: grass-fed beef tallow for the fats, Olive Squalane for the squalene and Golden Jojoba Oil for the wax esters. Most tallow balms give you 1 of the 3. Ours took 23 batches to get right. See how it works.

Yep. Face, hands, elbows, knees and those random dry bits that appear from nowhere. Just keep it out of your eyes.

About 6 weeks, used morning and night.

Because it's rich, simple and does the job. We pair it with olive squalane and golden jojoba oil so the finished balm feels like something you'll actually want to use every day, not medieval skincare.

Yes. Tallow is the first ingredient on the label, and ingredients are listed from most to least, so there's more tallow in the jar than anything else. The other three are there to make it nicer to use.

The Original has no added fragrance. We formulated it so you're not opening the jar wondering if you've accidentally walked into a butcher's. There's no perfume in it, so it smells faintly of what it's made from.

It's a balm, so it's richer than a lightweight lotion, but you don't need to plaster it on. Use a small amount, warm it between your fingers and give it a moment to settle in.

Because it's poured, not whipped. No air pumped in, just balm. Warm a little between your fingertips and it softens as it warms.

The Original has a simple four-ingredient formula with no added fragrance. But skin can be a dramatic little diva, so if you're sensitive, patch test a small area first before going all in.

Both. Skin didn't get the memo about men's and women's moisturiser.

Not yet. The Original has no added fragrance on purpose, but we've got scented trouble brewing.

Just four: grass-fed beef tallow, olive squalane, golden jojoba oil and candelilla wax. That's the whole list. No ingredient essay required.

Squalane is a lightweight emollient used in skincare to give products a smooth, silky feel. We use olive-derived squalane to balance the richness of the beef tallow.

Golden jojoba oil is made up mostly of liquid wax esters, which is unusual for a plant oil (your skin's own sebum contains wax esters too). It gives the balm a smoother, more wearable texture and plays nicely with the tallow and squalane. Simple job. Does it well.

It comes from a seed, but it's not what people mean by 'seed oils'. Jojoba is mostly liquid wax esters, not the industrial cooking oils like canola or sunflower. That's exactly why we picked it.

A plant-derived wax that gives TALO MALO its balm structure. In other words, it keeps the stuff in the jar instead of turning it into soup.

No. Neither.

No. Beef tallow comes from an animal, so TALO MALO isn't vegan. We'd rather tell you straight than dress it up with clever wording.

No. Animal testing for cosmetics is banned in the UK, and we wouldn't do it anyway.

Our beef tallow is grass-fed and sourced in the UK.

Made in Clydebank, Scotland, by a proper Bankie.

We don’t test The Original or any of its ingredients on animals, and we don’t ask anyone else to. (Testing cosmetics on animals is banned in the UK anyway, and we’d never want it.) It doesn’t mean vegan: the balm is made with beef tallow, which is rendered beef fat.

Four ingredients, and that’s the lot. No water, no emulsifiers, no preservatives and no added fragrance in The Original.

All four come from natural sources: beef fat, olives, jojoba seeds and the candelilla plant. Like all skincare ingredients, they’re refined before they go in the jar: the tallow is rendered and the squalane is made from olive oil.

It means no industrial seed oils: no sunflower, rapeseed, soybean or similar cooking oils. Golden Jojoba Oil does come from a seed, but it’s mostly liquid wax esters, not a cooking oil. That’s exactly why we picked it.

Start with a tiny amount, warm it between your fingertips and massage it onto clean skin. You can always add more. Digging out half the jar on day one is unnecessary enthusiasm.

Start small. A pea-sized amount or less is usually plenty for your face, depending on your skin and how rich you like it.

Either. Morning, night or both. Whatever fits your routine.

Yes, but go easy on the amount and give it a little time to settle before your makeup goes on. Less is definitely more here.

It can soften when it gets warm, like most balms made with fats and waxes. That doesn't mean anything's wrong with it. Just keep it somewhere cooler.

Lid on, somewhere cool and dry, away from direct sunlight and heat. Your bathroom windowsill in full July sun isn't the VIP spot.

Use it within 12 months of opening. There's no water in it, so there's nothing for bugs to grow in, but like any natural fat it can turn eventually. If it ever smells sharp or stale, like old cooking fat, bin it. Lid on, somewhere cool and dry, and it'll keep happily.

UK only for now. World domination can wait.

£3.95 for Royal Mail Tracked 48 on orders under £49.99. Spend £49.99 or more (that's a 3 Pack) and delivery's on us. UK only for now, and we dispatch within 1–2 working days. No sneaky surprises at checkout.

We get your order out the door within 1–2 working days, then Royal Mail Tracked 48 usually has it with you 2–3 working days after that. Weekends and bank holidays don't count, and Vito's not driving the van.

Yep. Once it's posted, you'll get an email with your Royal Mail tracking link, so you can stalk your parcel like it owes you money.

Yep, if you're quick. Email hello@talomalo.co.uk with your order number and what needs changing, and if it hasn't left yet, we'll sort it or cancel it with a full refund. If it's already on its way, no drama: you can still send it back (see Returns).

Yep. Vito's 60-Day No-Nonsense Guarantee. Try one jar for 60 days. Don't love it? Send it back on us and we'll refund it. Bought a bundle? Send the rest back unopened and we'll refund those too. The small print: first paid order only, one claim per customer (or household), claim within 60 days of delivery, we'll email you a prepaid Royal Mail return label, and refunds cover the jars, not the original postage. To claim, email hello@talomalo.co.uk with your order number.

Barely one. It's one claim per customer (or household), on your first paid order, and it covers the first jar you open. Claim within 60 days of delivery and send that jar back to us (it can be partly used). Unopened jars need to come back with the seal intact within 60 days of delivery. We'll email you a prepaid Royal Mail return label for the lot. Refunds cover the jars, not the postage. Founding 100 jars aren't covered because, well, they're already free. If you got a Founding 100 jar, your first paid order after it is covered. Telling us why it wasn't for you is optional, but we'd love to know.

Yep, if the seal's still on. You've got 14 days from delivery to tell us you've changed your mind, then another 14 days to get it back to us, sealed and unused. Email hello@talomalo.co.uk with your order number and we'll tell you where to send it. Return postage is on you for change-of-mind returns. On your first paid order, the 60-day guarantee gives you longer: unopened jars can come back within 60 days of delivery.

For a change-of-mind return, no. Every jar is sealed for hygiene, so once it's opened it can't come back. The exception is our 60-day money-back guarantee: the first jar you open from your first paid order can come back within 60 days of delivery, even partly used, and we'll refund it. And if something's actually wrong with it, that's on us (see below).

That's on us, not you. Email hello@talomalo.co.uk as soon as you can with your order number and a couple of photos, and we'll send a replacement or give you a refund. No sending it back at your own cost, no faff.

Once we've got your return back (or confirmed the damage), we'll refund you to your original payment method within 14 days, usually much quicker. Change-of-mind refunds include the item and any standard delivery you paid originally. Guarantee refunds cover the jars, not the original postage.

Absolutely. Hit "Write a review" on the product page, or use the link in the email we send a couple of weeks after your order arrives. Good, bad or somewhere in the middle, every review gets published.

Email hello@talomalo.co.uk, or find us on TikTok and Instagram at @talomalo.uk. Vito's the boss, but we answer the emails.