Refund policy

Changed your mind? Got a dud? Here's exactly how returns work at TALO MALO.

Vito's 60-Day No-Nonsense Guarantee

Try one jar for 60 days. Don't love it? Send it back on us and we'll refund it. Bought a bundle? Send the rest back unopened and we'll refund those too.

  • The guarantee covers the first jar you open from an order. Claim within 60 days of delivery and return the jar to us (it can be partly used). We'll email you a prepaid Royal Mail return label.
  • Unopened jars from the same order (induction seal intact) can be returned within 60 days of delivery for a full refund of those jars. Send them back in the same parcel and the prepaid label covers them too.
  • The opened jar is refunded at the price you paid for it: £24.99 for a single jar, or the per-jar price of your bundle (£16.66 in a 3-pack, £12.90 in a 5-pack). Send back all the unopened jars from a bundle and you get the full bundle price back.
  • Refunds cover the jars, not the original postage.
  • One guarantee claim per customer (or household), on your first paid order.
  • Founding 100 free jars aren't covered (they're already free). If you got a Founding 100 jar, your first paid order after it is covered.
  • To claim, email hello@talomalo.co.uk with your order number. Telling us why is optional but appreciated.

This guarantee is given by Talo Malo, Unit 11 Telford Court, Clydebank Business Park, Clydebank, G81 2NR, and applies to orders delivered in the UK. Talo Malo is a trading name of Tupa Enterprises Ltd, a company registered in Scotland (company number SC717344). It's in addition to your legal rights under the Consumer Rights Act 2015 and doesn't affect them. If you'd like these terms in writing, email us and we'll send them.

Changing your mind (unopened jars)

You've got 14 days from delivery to tell us you've changed your mind, then another 14 days to get it back to us, sealed and unused. To start a return, email hello@talomalo.co.uk with your order number and we'll tell you where to send it. Returns go to our trading address: Talo Malo, Unit 11 Telford Court, Clydebank Business Park, Clydebank, G81 2NR. You can also use the model cancellation form below, but you don't have to. On your first paid order, our 60-day guarantee gives you longer: unopened jars can come back within 60 days of delivery (see above).

Return postage is on you for change-of-mind returns.

Opened jars

Every jar has an induction heat seal for hygiene. Once that seal's broken, the jar can't come back for a change-of-mind return. This is the hygiene exception in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (sealed goods that aren't suitable for return for health or hygiene reasons once unsealed after delivery). The exception is our 60-day money-back guarantee: the first jar you open from your first paid order can come back within 60 days of delivery, even partly used, for a refund (see above). And if something's actually wrong with the jar, the hygiene exception doesn't apply (see below).

Damaged or faulty orders

If your order arrives damaged or faulty, that's on us, not you. Email hello@talomalo.co.uk as soon as you can with your order number and a couple of photos, and we'll send a replacement or give you a refund. No sending it back at your own cost.

Refunds

We'll refund you to your original payment method within 14 days of getting your return back, or of you giving us proof that you've sent it back if that's sooner. For damaged or faulty orders, we'll refund you within 14 days of confirming the damage. Change-of-mind refunds include the item and any standard delivery you paid originally. Guarantee refunds cover the jars, not the original postage.

Your legal rights

These terms don't affect your statutory rights under the Consumer Rights Act 2015. If goods are faulty, not as described or not fit for purpose, you're entitled to a remedy, including a full refund if you reject them within 30 days of delivery.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: Talo Malo (Tupa Enterprises Ltd), Unit 11 Telford Court, Clydebank Business Park, Clydebank, G81 2NR, hello@talomalo.co.uk

I hereby give notice that I cancel my contract of sale of the following goods: ......

Ordered on / received on: ......

Name of consumer: ......

Address of consumer: ......

Signature of consumer (only if this form is notified on paper): ......

Date: ......