Terms of service

The small print, written so humans can read it. By ordering from TALO MALO, you agree to these terms.

1. Who we are

Talo Malo is a trading name of Tupa Enterprises Ltd, a company registered in Scotland (company number SC717344). Registered office: 1 Cambuslang Court, Cambuslang, Glasgow, G32 8FH. Trading address: Unit 11 Telford Court, Clydebank Business Park, Clydebank, G81 2NR. Email: hello@talomalo.co.uk. We make our products in Clydebank, Scotland.

2. Our product

The Original: beef tallow balm, 60ml, £24.99. Ingredients: beef tallow, olive squalane, golden jojoba oil and candelilla wax. Everyone's skin is different, so patch test a small area first, and keep it out of your eyes.

3. Prices and payment

Prices are in GBP and shown at checkout. Bundles: 3 jars for £49.99 or 5 jars for £64.50, with free UK delivery. Discount codes can't be used on bundles. Delivery is £3.95 on orders under £49.99, and free on orders of £49.99 or more (see our Shipping policy). We take payment when you place your order.

4. Your order and our contract

The contract between us is formed when we email you to confirm your order has been dispatched. If we can't accept your order, we'll tell you and refund any payment in full.

5. Delivery

UK only, by Royal Mail Tracked 48. Details are in our Shipping policy. Orders can be changed or cancelled before dispatch by emailing hello@talomalo.co.uk.

6. Cancellations, returns and refunds

Your right to cancel, the hygiene exception for opened jars, and how refunds work are set out in our Refund policy, which forms part of these terms. Our 60-day money-back guarantee (Vito's 60-Day No-Nonsense Guarantee) is set out in our Refund policy. In short: the first jar you open from your first paid order can be refunded if you claim within 60 days of delivery and return it to us (it can be partly used), and unopened jars from that order can be returned within 60 days of delivery. We provide a prepaid Royal Mail return label for guarantee claims. It's in addition to your legal rights, not instead of them. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

7. Reviews

You can leave a review through Judge.me on the product page or from the link in our follow-up email. Good, bad or somewhere in the middle, every review gets published.

8. Founding 100 offer

  • Our launch offer: 100 jars of The Original, free. You just cover the £3.95 postage. While stocks last: when they're gone, they're gone.
  • One jar per household, so 100 different households get a fair shot.
  • To claim, claim your jar on the Founding 100 page and pay the £3.95 postage. That's all you need to do.
  • Every jar ships with a card linking to our Perks page. Posting a video (for a free jar) or sharing a post (for £5 off your next order) is optional, and those perks have their own rules on that page. One perk per order.
  • Founding 100 customers also get founder perks (25% off their next order of The Original and 48 hours' early access to our scented balm), as set out on the Perks page.
  • Reviews are always optional. You don't have to say nice things.
  • Founding 100 jars aren't covered by our money-back guarantee, because they're already free. If you got a Founding 100 jar, your first paid order after it is covered.
  • Open to UK residents aged 18 and over only.
  • We can end or change the offer early, but any jars already claimed will be honoured.
  • The £3.95 postage is refunded if you cancel before dispatch, return the jar sealed within 14 days of delivery, or if it arrives damaged or faulty. Otherwise it isn't refundable.

9. Our liability

We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We sell to consumers for personal use only.

10. Using our website

All content on talomalo.co.uk (text, images, logos and design) belongs to TALO MALO or is used with permission. Please don't copy it without asking.

11. Law and disputes

These terms are governed by Scots law. If you live elsewhere in the UK, you can also bring proceedings in your local courts.

12. Changes to these terms

We may update these terms. The version on our website when you place your order applies to that order.